Every two years, the City conducts a community survey to measure residents’ satisfaction levels with City services and gather opinions on specific policy questions. The survey is first sent to randomly selected Westminster residents before opening to all Westminster residents online. All responses are completely confidential.
The City contracts with an independent, external firm to create the survey and to promote scientific validity. The questions are designed to collect trend data on how Westminster residents rate the quality of City services and the community as a whole, as well as their awareness of the City’s communication mediums, and their opinions on certain policies or proposed policy changes.
The survey results, in conjunction with the City’s performance measurement outcomes, are used by City Council and City staff to analyze the effectiveness, responsiveness, and value of City services.
2024 Survey Results