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2. Please complete the form below to apply for a water credit. After submission, it may take up to three months to verify that the leak has stopped. You will receive a letter informing you of the approval or denial of your application. If you have any questions, contact the Utility Billing team via email.

   Please keep in mind:

   • Credits are only available to customers with tiered rates.
   • Customers qualify for one credit billing adjustment per calendar year.
   • The credit application must be submitted within two months after the leak has been repaired.
   • Water usage must be 150% above your three-year average for the same time period.
   • The issue must be fixed, or the accidental use stopped.
   • Credit will reduce all excess charges to the Tier 1 rate.
   • Credit will apply to a maximum of two bills.
   • You must still occupy the property in order to receive a credit on the bill.
4. First Name*
5. Last Name*
7. Email*
8. Phone*
10. Street Address*
11. Address Line 2
13. City*
14. State / Province*
15. Zip Code*
17. Utility Bill Account Number*
19. Date when issue was resolved:*
    Date when issue was resolved:
21. Please describe how the issue was resolved:*
23. Please upload receipts or invoices for the repair or parts purchased:
Leave This Blank:


25. 1. Receive an email copy of this form.
26. Email address

    This field is not part of the form submission.

27. Submit

* indicates a required field