Frequently Asked Questions

Breaks happen. Although frustrating, they are a normal part of water utility operation. Breaks can be caused by extreme temperature fluctuation between seasons, nearby construction work, or aging infrastructure. You may be experiencing a break if you are without water, experience a loss in water pressure, or your water is discolored. If you are without water or if you suspect a water or sewer break, please call 303-658-2500 day or night, 24/7.

Water rates are determined through a collaborative process between our engineers and data scientists, city planners, and City Council. When assessing and designing rates, we consider our water supply, water infrastructure, and of course, making sure our water treatment is the highest quality possible. Paying your water bill is an investment to ensure water is clean, safe, and reliable today and for years to come. Learn more about how rates are determined here. Learn more about this year's rates.

Learn more about water rates.

There are many ways you can pay your utility bill. For more information, visit our water bill payments page.

• Online Portal: Visit our online payment system, Westy Water
• By phone: 303-658-2030
• In person at City Hall
  Residents can pay their bills in person by visiting the cashier's desk located inside the main entrance to City Hall at 4800 W 92nd Avenue
  Business hours are Monday through Friday, 8 am to 5 pm
  Please remember to bring your bill.
• City Hall Drop Box
  4800 W 92nd Avenue
  On Curb - East of Building
• By mail:
  P.O. Box 17040
  Denver, CO 80217-0040

Please include your payment stub. Make checks payable to City of Westminster.

Please note that the USPS has increased their standard delivery time of first class mail, effective October 1, 2021. To ensure an on-time receipt of payment, please mail your check earlier than previously sent.

Check out the New Customer Portal - Westy Water

Westminster's new customer portal offers residents the ability to monitor water consumption and receive emergency leak alerts via email. Current Paymentus account holders will only need to update their password to access Westy Water. Learn more.

We understand that financial hardship happens, and we are here to support you. Income-qualified residents can apply for assistance online. Please call 303-658-2392 if you have any questions.

Step 1: Determine if You Have a Leak

If you received a Possible Leak Alert postcard or letter, it means that your water meter registered continuous water use for 24 hours straight. Using water for 24 hours straight usually indicates that there is a leak, but continuous water use can be caused by other things like a swamp cooler or humidifier.

Check the water bill to see if your consumption was higher than last month, or the same month of last year.

Step 2: Find & Fix the Leak

Leaks can be anywhere, but in our experience, the most common source of unknown leaks are toilets and sprinkler systems because they can leak without you realizing it. Check out the tips below to find and fix common leaks.

Or use this printable leak detection checklist (PDF).

Step 3: Apply for a Leak Credit

We get it. Leaks happen and the cost can add up. The city has a process in place to credit some of the costs incurred on your monthly water bill as a result of a leak.

Some Things to Keep in Mind

• Customers qualify for one leak credit billing adjustment per calendar year
• Credit will reduce all excess charges to the Tier 1 rate
• Credit application must be submitted within two months after leak occurred
• Water usage must be 150% above your three-year average for the same time period
• Leak must be fixed or the accidental use stopped
• Credit will apply to a maximum of two bills
• No credits to flat-rate customers (multi-family, irrigation customers)

Apply for a leak credit.

Visit our leak page for more information

Fill out an Access Westminster request under Water Information with your question and our team will get back to you.

Westminster's goal during any snowstorm is to keep primary and secondary streets open and safe for the public. In addition, priorities are given to streets adjacent to hospitals, police, fire/rescue squad stations, schools, RTD bus routes and dangerous intersections, hills or curves on residential streets.

Residential streets only receive service if snow accumulations are greater than 8 inches and after the above priorities are addressed.

Want to know where your residential street or business fits in the city's snow removal routes? A new city map shows which streets are maintained by the city, Colorado Department of Transportation, Adams or Jefferson County or another municipal entity.