Frequently Asked Questions

You may invite a guest or property manager to view and operate your account(s) for a defined period of time. It's up to the water customer to decide which role to assign a user. You can always edit or cancel an existing guest user in your account settings.

In the My Account menu, navigate to the Guest User tab and click Invite User. An invitation will be sent to the guest user with a link that is valid for 24 hours. A guest user cannot invite other users.

Guest user access allows a guest to access the account in a limited, read-only capacity. Property manager access allows your guest to have full control of the account, including changing payment methods and adjusting notification preferences.

In the Account tab, select Guest User from the menu. You can invite a user by clicking the Invite User box. In the box that pops up, select the account (address) you want to provide access to a guest user. Enter their name and assign either Guest User or Property Manager access. Enter their email address and assign an access period. Once you agree to the Terms and Conditions, select Submit.

You can revoke Guest User access at any time by clicking the three dots in the corner of their profile. Select Remove to revoke access.

Your account will be deleted automatically two years after you are no longer a City of Westminster customer.

In the upper righthand corner of most pages, you'll see a dropdown menu titled Select Account. You will see all of your account numbers listed, along with an address to help you identify your accounts. Select the account you want to change.