Frequently Asked Questions

In the Account menu, the Profile tab will allow you to update your username, password, phone, email address, and mailing address anytime.

You will need to email Utility Billing or call 303-658-2405 to update your billing address.

You can set each notification type to be sent to up to two different email addresses within an account. In the Account menu, select Notification Preferences to update how you receive notifications. You can turn a notification on or off by clicking the On/Off button in the right corner. Add an email address you want to receive that notification and check the box on the left. For customers with multiple accounts, notifications must be set for each account.

Under the Account tab, select My Profile to update your password. Edit your password by selecting the pencil icon.

On the login screen of Westy Water, select Forgot Password to reset your password. City of Westminster staff do not have access to your password.

For security purposes, former Paymentus customers that have been migrated into Westy Water will need to create a new password. For support creating a new password, please view the Paymentus user migration instruction sheet (PDF).

Personal data is classified as confidential and shall not be shared with anyone. Our Privacy Policy is linked at the bottom of every page.

No. Each resident's water use is private, but you can use our Water Use and Alerts instruction sheet (PDF) to compare your water use with community-wide average water use values.

Make sure your pop-up blocker is turned off. Some of our customers using Safari as a browser have reported being unable to see pop-up boxes on Westy Water because the pop-up blocker was not disabled. If your pop-up blocker is turned on, information boxes will not appear. Please follow your browser's instructions for disabling pop-ups.