Frequently Asked Questions

You may apply for the Bill Credit Program once every 12 months. The Hardship Program allows for a bill credit once per water account lifetime.

Applicant must meet household income guidelines. Applicant has not been enrolled or renewed into the Bill Credit program within the last 12 months. Water account must have no leaks. Account must have no current late/disconnect notices, and is not currently disconnected (Bill Credit only).

Yes. The Leak Repair program provides plumbing repairs to ensure water conservation for owner occupied, income-qualifying homeowners. Once repairs are made via this program, homeowners will be eligible for the bill credit and/or Hardship programs. Contact 303-658-2392 to see if you qualify.

Yes, if you qualify for LEAP and your name is on the account, you qualify and will be automatically enrolled or reenrolled into the Bill Credit program. However, you may submit an application to expedite the enrollment process. If you are currently enrolled, you will receive a renewal application when your renewal date approaches. Contact your county's LEAP office for more information on LEAP (Adams County: 303-227-2700; Jefferson County: 303-271-1388.

Yes, you may still apply, but you will need to meet the listed program requirements and income qualifications.

The applicable credit will be applied directly to the customer's water account. Please note, that three late payments and/or a disconnection of services within the 12-month period will result in suspension of the monthly bill credit until the customer's renewal date.

Yes, as long as your name appears on the water bill sent from the city, and you are responsible for paying the bill, you may still qualify for the Bill Credit or Hardship programs. If your name is not on the account, you may provide a copy of your lease or a letter from the landlord showing you are the current resident and responsible for the water payment.

Please allow 1 to 2 weeks to process the application, once all required information and documentation has been submitted.

City staff will contact you via the preferred method of contact stated on your application.

Email the City's Water Bill Assistance Program or call 303-658-2392.