Frequently Asked Questions

Under the Account tab, select Payment Information to add or edit a payment method. To edit an existing payment method, click the three dots in the right corner and select Edit. If you wish to remove that payment method, select Remove.

For more support, please view the "Add Payment Method" instruction sheet (PDF).

Under the Billing tab, select Auto Payment to set up or stop an auto payment. If you are setting up an auto payment for the first time, you can choose to enroll in a monthly fixed amount or pay your full balance due every month.

For more support, view the "Enroll in Auto Pay" instruction sheet (PDF).

Both are forms of auto payment. A monthly fixed payment is a dollar amount that you can set along with the day the payment is withdrawn. If not set up properly, monthly fixed payments can result in late fees. Automatic bill payment or auto pay is when the full amount of the bill is paid on the due date or up to 10 days in advance without any prompting needed from you.

Yes, all saved payment methods that are active (credit/debit cards and bank accounts) and auto payment schedules will be transferred over to Westy Water automatically with no interruption to payments.

Under the Billing tab, select Billing and Payment History. To view a monthly statement, click on the month you wish to view and click the View your Detailed Bill PDF link.

Under the Account tab, select My Profile. Scroll down to My Service Addresses, where accounts linked to your user profile are saved. Click the three dots in the corner of the service address you want to sign up for paperless billing and select Enroll in Paperless. You can unenroll in paperless billing by selecting Unenroll in Paperless.

Changes to your payment methods update immediately.